{"id":15327,"date":"2024-11-04T10:04:38","date_gmt":"2024-11-04T09:04:38","guid":{"rendered":"https:\/\/cluetec-audit.de\/efficient-audit-platform-for-optimal-quality-management\/audit-platform-service-support\/"},"modified":"2026-05-28T10:58:16","modified_gmt":"2026-05-28T08:58:16","slug":"service-support","status":"publish","type":"page","link":"https:\/\/cluetec-audit.de\/en\/audit-software\/service-support\/","title":{"rendered":"Audit Platform \u2013 Service &amp; Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;60&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-146106&#8243; back_image=&#8221;25354&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;custom&#8221; bottom_divider=&#8221;step_1_2&#8243; shape_bottom_custom=&#8221;21818&#8243; shape_bottom_h_use_pixel=&#8221;&#8221; shape_bottom_height=&#8221;46&#8243; shape_bottom_opacity=&#8221;100&#8243; shape_bottom_ratio=&#8221;yes&#8221; shape_bottom_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;190966&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;860350&#8243;][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-155944&#8243; uncode_shortcode_id=&#8221;938214&#8243;]<mark title=\"7 Steps\">7 Steps<\/mark> to a cluetec Audit: With <mark title=\"Service &amp; Support\">Service &amp; Support<\/mark>[\/vc_custom_heading][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;bottom&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;209190&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;195772&#8243;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;105985&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;117238&#8243;]<strong>Whether it\u2019s setup, training, or technical support\u2014our Service &amp; Support ensures a smooth start and optimal long-term use. A dedicated contact person is always at your side\u2014competent, reliable, and solution-oriented. It takes an average of six to eight weeks to implement cluetec Audit.<\/strong><\/p>\n<p><strong>With our comprehensive Service &amp; Support, we guide you from the very beginning. In a workshop, we work with you to develop the optimal configuration for your audit management system\u2014tailored to your company.<\/strong>[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;184866&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; back_color=&#8221;color-lxmt&#8221; overlay_alpha=&#8221;30&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;custom&#8221; shape_top_custom=&#8221;21698&#8243; shape_top_flip=&#8221;yes&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;46&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_ratio=&#8221;yes&#8221; shape_top_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;559262&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;164820&#8243;][vc_accordion typography=&#8221;advanced&#8221; sign=&#8221;plus&#8221; content_border=&#8221;yes&#8221; gutter_simple=&#8221;1&#8243; no_h_padding=&#8221;yes&#8221; titles_size=&#8221;h3&#8243; titles_weight=&#8221;600&#8243; uncode_shortcode_id=&#8221;175839&#8243; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;From Setup to Implementation \u2013 Your Path to cluetec Audit&#8221; tab_id=&#8221;559d-7b8a17156771815640a65-200c17700451259011770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;197233&#8243;]Get started easily and work efficiently \u2013 with a clearly structured 7-step plan, we make the implementation of cluetec Audit as easy as possible for you. Our Service &amp; Support team ensures that your company leverages the software\u2019s full potential from the very beginning and that you manage your audit processes efficiently and seamlessly.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 1: Initial Setup and Configuration&#8221; tab_id=&#8221;d2f8-ab2217156771815640a65-200c17700451259011770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;994394&#8243;]Together, we analyze your processes and requirements. Based on this, we configure cluetec Audit in an iterative process and optimize the audit software settings based on your feedback. This provides you with an audit solution that is individually tailored to your company.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 2: Dashboards &amp; Reports&#8221; tab_id=&#8221;91bc-98b517156771815640a65-200c17700451259011770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;234619&#8243;]We\u2019ll discuss with you which metrics and analyses are most important to you. Based on this, we\u2019ll provide you with dashboards that are directly embedded in your audit software. We\u2019ll create your reports using Microsoft Power BI\u2014tailored precisely to your requirements. This way, you\u2019ll have all relevant data at a glance.<br \/>\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 3: Manage Users &amp; Permissions&#8221; tab_id=&#8221;3ea7-814d17156771815640a65-200c17700451259011770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;126751&#8243;]Don\u2019t want every user to be able to view or edit all audit data? With our customizable permissions model, you can specify in detail who has access to which functions and data. This allows you to manage permissions flexibly, securely, and precisely tailored to your organization\u2014without any complicated workarounds.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 4: User Management &amp; Active Directory&#8221; tab_id=&#8221;5ec8-1a2b17156771815640a65-200c17700451259011770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;153341&#8243;]A separate login for every system? That doesn\u2019t have to be the case. Use either our integrated user management or connect your Active Directory (AD). This way, your users can log in with their familiar credentials and benefit from Single Sign-On (SSO). User permissions can also be managed directly via existing AD group information. We\u2019ll help you seamlessly integrate cluetec Audit login into your IT infrastructure.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 5: Training&#8221; tab_id=&#8221;1770045454228-5-21770046102666&#8243;][vc_column_text uncode_shortcode_id=&#8221;128259&#8243;]cluetec Audit is intuitive and easy to use\u2014but targeted training helps your team make the most of all its features. Whether for key users or all users: With a brief orientation, we ensure a smooth start. This way, you get the most out of your audit software and immediately boost efficiency in your daily work.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 6: Consulting and Further Development&#8221; tab_id=&#8221;1770045512235-6-41770046102666&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;939321&#8243;][vc_column_text uncode_shortcode_id=&#8221;945825&#8243;]Even after the implementation of cluetec Audit, we remain at your side. We support you in making the most of the software and continuously developing it further. Whether it\u2019s new features, additional use cases, or integration into existing systems\u2014we guide you in continuously optimizing your audit processes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Step 7: Personalized Service &amp; Support&#8221; tab_id=&#8221;1770046397252-7-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;138235&#8243;]Our expert service &amp; support team is here for you\u2014free of charge and reliable. Whether you have technical questions or specific concerns regarding the use of your system, we\u2019ll help you quickly and easily. You can reach us directly at <a href=\"mailto:support@cluetec.de\">support@cluetec.de<\/a>. Your personal contact person is available at any time for further consultation.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Additionally: Feature Development&#8221; tab_id=&#8221;1770046417441-8-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;116743&#8243;]We are continuously developing cluetec Audit. New <a href=\"https:\/\/cluetec-audit.de\/en\/audit-software\/features\/\">functions and features<\/a> are made available to you free of charge. Do you have specific requirements or custom requests? Our development team implements tailor-made solutions for you. Just contact us.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Additionally: Interfaces &amp; API Integration&#8221; tab_id=&#8221;1770046483661-9-7&#8243;][vc_column_text uncode_shortcode_id=&#8221;156914&#8243;]With our REST API, you can seamlessly integrate cluetec Audit into your IT landscape. Whether transferring data from your systems or retrieving audit data\u2014we support you in achieving optimal integration. Our comprehensive API documentation helps you create your own queries. For further questions, you can reach us directly at <a href=\"mailto:support@cluetec.de\">support@cluetec.de<\/a>.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;60&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;2&#8243; bottom_padding=&#8221;0&#8243; back_color=&#8221;color-146106&#8243; back_image=&#8221;25354&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_bottom_divider=&#8221;custom&#8221; bottom_divider=&#8221;step_1_2&#8243; shape_bottom_custom=&#8221;21818&#8243; shape_bottom_h_use_pixel=&#8221;&#8221; shape_bottom_height=&#8221;46&#8243; shape_bottom_opacity=&#8221;100&#8243; shape_bottom_ratio=&#8221;yes&#8221; [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":14965,"parent":15060,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","inline_featured_image":false,"footnotes":""},"class_list":["post-15327","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/pages\/15327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/comments?post=15327"}],"version-history":[{"count":7,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/pages\/15327\/revisions"}],"predecessor-version":[{"id":25632,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/pages\/15327\/revisions\/25632"}],"up":[{"embeddable":true,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/pages\/15060"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/media\/14965"}],"wp:attachment":[{"href":"https:\/\/cluetec-audit.de\/en\/wp-json\/wp\/v2\/media?parent=15327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}