The automotive industry is undergoing a period of transformation. In this context, the Volkswagen Group is dealing with scaling and changing processes, increasing complexity, and modernizing its IT systems. The Volkswagen Group’s goal is to optimally link the mobile and digital worlds—and that’s where cluetec comes in.
The two companies jointly developed the new Group Audit Management System (GAMS) based on cluetec Audit. Audits for the global dealer network are being completely digitized across all brands. This ensures that the customer experience and service offering meet the Group’s high standards.
Product in use: cluetec Audit Digitization of audits for more than 60 standards for the VW, Audi, Seat, Skoda, and VW Commercial Vehicles brands Business intelligence solution and reporting based on Microsoft Power BI Customizing standard software and interfaces to individual requirements Collaboration platform with role and rights concept (corporate group, brand managers, country managers, importers, and authorized dealers) Integrated action and escalation management for internal and external users
Customizing of the software
Employee training
Third-party penetration tests
Integration of Embedded Analytics
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