Digitized Store Checks in Fraport AG Airports

Customer: Fraport AG

www.fraport.com

Continuous Quality Management for the Best Shopping Experiences at Fraport AG

Frankfurt Airport Retail has developed into one of the most successful business areas of Fraport AG. Various marketplaces – integrated into the high-quality airport architecture – are located in central locations along the traffic routes, before and after the security checks.

Only first-class rental partners with expertise in retail or gastronomy are sought and invited by Fraport to competitive bidding processes. In order to meet the high demands, Fraport AG has introduced continuous quality management, which includes regular store checks. The store checks are planned, controlled, carried out, and analyzed with cluetec Audit.

Services

Project Start: January 2013
Approx. 100 Checks per Month in Stores at Frankfurt Airport
Collection of 15–60 Quality Criteria per Category Incl. Photo Documentation
Immediate Availability of Captured Data after Synchronization
Meaningful Audit Reports in Different Categories

Short & Sweet

Implementation of the Checklists
Detailed Audit Reports
Premium Support
Cloud Hosting

With cluetec Audit, we can carry out the store checks efficiently and in a structured manner. The reports available with a click save an enormous amount of time when preparing for tenant meetings.

Tanja Bergmannshoff, Head of Center Management, Fraport AG

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