Store Checks Easily and Successfully Digitized at PM-International

Customer: PM-International

Digitized Auditing of Stores and Branches at PM-International

PM-International AG develops and sells premium products for health, fitness and beauty under its own FitLine® brand. The company, headquartered in Luxembourg, is the European market leader and is currently among the TOP10 in the “DSN Global 100” ranking of the most successful direct sales companies worldwide.

In order to guarantee a consistently high quality in the 40 subsidiaries and the national stores, the company carries out regular store checks at all locations as part of branch audits. Since 2022, the checks have been planned and conducted using the cluetec Audit Software. The formerly manual process was completely digitized within a very short time.

The insights gained and the automated measures management help to improve the customer experience even further. In the future, the solution will also be implemented in the areas of production and logistics.

Services

Product Used: Cluetec Audit
Cost and Time Savings by Replacing Paper and Excel
Quickly Adaptable Checklists and Flexible Allocation in Order Management
Flawless Results without Media Breaks almost in Real Time
Quality Improvement through Structured and Automated Measures Management
100% Offline and therefore Independent of Wi-Fi or Mobile Networks

Short & Sweet

Customizing the Software
Analysis of the Processes
Replacement of Manual Processes
Digitization of Two Audit Types
Premium Support

We were particularly impressed by the simplicity of the central audit platform. Thanks to the clear usability and the optimized workflow, the solution was immediately accepted by our employees. Manual efforts have been reduced to a minimum. This saves time, costs and increases efficiency enormously.

Matthias Hermann, Manager Controlling, PM-International AG

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