Digitized Auditing of the Global Dealer Network

The automotive industry is in a transformation phase. In this context, the Volkswagen Group is dealing with scaling and changing processes, increasing complexity and modernizing IT systems. The Volkswagen Group’s goal is to optimally link the mobile and digital worlds – and this is where cluetec comes into play.

Together, the two companies developed the new Group Audit Management System (GAMS) based on cluetec Audit. Audits for the global dealer network are being fully digitized across all brands. This ensures that the customer experience and service offering meet the Group’s high standards.

Product used: cluetec Audit
Digitization of audits for more than 60 standards at the VW, Audi, Seat, Skoda and VW Commercial Vehicles brands
Business Intelligence Solution and Reporting Based on Microsoft Power BI
Customizing of Standard Software and Interfaces to Individual Requirements
Collaboration Platform with Role and Authorization Concept (Group, Brand Managers, Country Managers, Importers and Dealers)
Integrated actions and escalation management for internal and external users