Customer: PM-International
www.pm-international.com
Digitized auditing of stores and branches at PM-International
PM-International AG develops and distributes premium products for health, fitness and beauty under its own FitLine® brand. Headquartered in Luxembourg, the company is the European market leader and is currently among the top 10 in the “DSN Global 100” ranking of the world’s most successful direct sales companies.
To ensure consistently high quality in the 40 subsidiaries and national stores, the company carries out regular store checks at all locations as part of branch audits. Since 2022, the checks have been planned and carried out using the cluetec audit software. The previously manual process was completely digitized within a very short time.
The insights gained and automated action management help to improve customer experience even further. In the future, the solution will also be implemented in the areas of production and logistics.
- Product used: cluetec Audit
- Cost and time savings by replacing paper and Excel
- Quickly customizable checklists and flexible allocation in order management
- Error-free results without media breaks almost in real time
- Quality improvement through structured and automated action management
- 100% offline and therefore independent of W-LAN or mobile communications
Customizing the software
Analysis of the processes
Replacement of manual processes
Digitization of two audit types
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