Customer: Fraport AG
www.fraport.com
Continuous quality management for the best shopping experience at Fraport AG
Frankfurt Airport Retail has developed into one of Fraport AG’s most successful business segments. Various marketplaces – integrated into the high-quality airport architecture – are located in central locations along the traffic routes, before and after the security checkpoints.
Only first-class rental partners with expertise in retail or gastronomy are sought and invited by Fraport to take part in competitive procedures. In order to meet the high standards, Fraport AG has introduced a continuous quality management system, which includes regular store checks. The store checks are planned, controlled, carried out and analyzed with cluetec Audit.
Services
- Project start: January 2013
- Approx. 100 checks per month in stores at Frankfurt Airport
- Survey of 15-60 quality criteria per category incl. Photo Documentation
- Immediate availability of recorded data after synchronization
- Meaningful audit reports in various categories
In a nutshell

Implementation of the checklists

Detailed Audit Reports

Premium Support

Cloud hosting
Tanja Bergmannshoff, Leiterin Centermanagement, Fraport AG Tanja Bergmannshoff, Leiterin Centermanagement, Fraport AG
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